Responsible Gaming

Responsible gaming at Asino Casino, available via https://asinobet-au.com, means approaching online casino play as entertainment, not as a way to earn income or solve financial problems. Our aim is to help you make informed, conscious decisions about if, when, and how you play, to keep gambling within safe personal and financial boundaries and to protect vulnerable players and minors.

Asino Casino is operated by Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao (registration no. 144359), under Curaçao e-gaming sub-license 8048/JAZ2019-015 issued by Antillephone N.V. The brand targets Australian players on a grey-market, offshore basis and is not licensed by Australian regulators such as the Australian Communications and Media Authority (ACMA). Nothing on this page constitutes legal advice; players remain responsible for complying with the laws of their own jurisdiction.

We are committed to supporting you with clear information, practical tools (limits, time-outs, self-exclusion) and access to independent professional help. Our support team is available 24/7 via live chat and email to assist with any responsible gaming question or request.

Risk Awareness

Most players treat gambling as entertainment and stay within their limits. However, for some people, gambling can become harmful and lead to financial, psychological, or social problems. Recognising early warning signs is essential to reducing harm.

Common signs of problematic gambling behaviour

• Increased frequency and stakes: You are betting more often, for longer sessions, or with higher stakes than you initially planned.
• Chasing losses: You continue playing to win back money you have lost, even when this means exceeding your pre-set budget.
• Preoccupation with gambling: You often think about the casino outside of play, plan your next session, or relive previous wins and losses.
• Financial strain: You use money needed for bills, rent, food, or other essentials, or you borrow or sell possessions to fund gambling.
• Secrecy and lying: You hide the extent of your gambling, downplay losses, or lie to family, friends, or colleagues about your activity.
• Emotional impact: You feel guilt, anxiety, irritability, or depression related to gambling or when you are unable to play.
• Neglect of responsibilities: Gambling interferes with work, study, family duties, or social relationships.
• Repeated unsuccessful attempts to stop: You try to cut down or stop gambling but find yourself returning to it.

Self-assessment check

Read the following statements and honestly consider whether they apply to you. If you answer "yes" to several, we strongly recommend using our responsible gaming tools and contacting professional support.

• I often spend more money on gambling than I intended to when I started.
• I have tried to cut down or stop gambling, but I find it difficult to do so.
• I gamble with money that I need for bills, rent, or other essential expenses.
• I feel anxious, irritable, or restless when I cannot gamble.
• I have lied to people important to me about how much or how often I gamble.
• I gamble to escape problems, stress, or feelings of sadness or loneliness.
• I have borrowed money, used credit, or sold possessions to fund my gambling.
• My gambling has caused conflicts at home, at work, or in my social life.

If these behaviours sound familiar, please consider setting strict limits, using a time-out or self-exclusion, and seeking confidential help from a professional service listed below.

Limits & Tools

Asino Casino provides player-controlled tools to help you manage your gambling. These tools are available after you log in to https://asinobet-au.com and are designed in line with industry best practices and Curaçao licensing requirements.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Asino Casino account on asinobet-au.com.
2. Open the limits section: Click on your profile icon or username and navigate to "Responsible Gaming" or "Player Limits" in the account menu.
3. Select deposit limit type: Choose the limit period you wish to set:
   • Daily limit - maximum amount you can deposit within 24 hours.
   • Weekly limit - maximum amount you can deposit within a 7-day period.
   • Monthly limit - maximum amount you can deposit within a calendar month.
4. Enter your limit: Type the maximum amount (in AUD or the relevant currency/crypto) that you can afford to lose, not the amount you hope to win. Be conservative and consider your regular income and expenses.
5. Confirm and save: Review your choice and click "Save" or "Confirm". A confirmation message will appear once the limit is active.

Important: In line with responsible gaming standards, any request to decrease a limit takes effect as soon as technically possible. Any request to increase or remove a limit may be subject to a cooling-off period (typically at least 24 hours and up to 7 days) during which the previous limit remains in force. You will only be able to deposit again once the new limit has taken effect.

Time spent controls and session reminders

• Session timer: Within the "Responsible Gaming" area, you may enable session reminders. When activated, a notification will appear at regular intervals (for example every 30 or 60 minutes) showing how long you have been logged in, how much you have wagered, and your net result for the session.
• Purpose: These reminders are designed to interrupt continuous play, allowing you to reassess whether you wish to continue or take a break.
• Adjusting reminders: You may usually choose the reminder frequency. As with monetary limits, reducing the reminder interval takes effect quickly, while extending it may be subject to a short cooling-off period.

Short "Time-Out" breaks (24 - 72 hours)

If you wish to stop gambling for a short period but do not require long-term self-exclusion, you can request a time-out.

1. Navigate to Time-Out: Log in and go to "Responsible Gaming" > "Time-Out" (or similar wording, such as "Short Break").
2. Select duration: Choose the length of your break, typically:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Read the information about what the time-out involves and click "Confirm Time-Out". In some cases, you may be asked to re-enter your password to validate the request.
4. During the time-out: You will not be able to deposit or place bets. Access to some account functions may be restricted, but you may still be able to view account information and, where allowed by law, request withdrawals.
5. End of the time-out: The account will automatically become available again once the selected period expires. We strongly recommend re-assessing your limits before resuming play.

Regional compliance note (Australia): As Asino Casino operates under a Curaçao license and not an Australian licence, these tools are provided voluntarily in line with international best practice. They do not replace Australian-regulated consumer protections under the Interactive Gambling Act 2001 or any state/territory laws.

Self-Exclusion

If you believe that gambling is causing you harm, we strongly encourage you to use self-exclusion. Self-exclusion is a stronger measure than a time-out and is intended for situations where you need to stop gambling for at least six months or permanently.

How to request self-exclusion

1. Via your account:
   1. Log in to your account on asinobet-au.com.
   2. Go to "Responsible Gaming" and select the "Self-Exclusion" section.
   3. Choose the self-exclusion period (for example 6 months, 1 year, 5 years, or lifetime).
   4. Carefully read the description of the consequences and click "Confirm Self-Exclusion".
2. Via customer support:
   1. Open the 24/7 live chat on asinobet-au.com or use the contact methods listed below.
   2. Clearly state that you wish to self-exclude and specify the desired duration.
   3. Support may ask security questions to verify your identity before processing the request.

Available self-exclusion periods

• Temporary self-exclusion: Minimum duration of 6 months, with options such as 1 year or 5 years. During this time, you will not be able to access the gambling services of Asino Casino.
• Permanent/lifetime self-exclusion: Your account will be permanently blocked for gambling. Opening a new account is prohibited, and we will take reasonable steps to detect and close any new accounts you attempt to create.

Consequences of self-exclusion

• Access restrictions: You will be unable to log in to play, deposit, or claim bonuses. In some cases, you may still contact support for account-related matters (such as withdrawals and KYC checks).
• Remaining balance: Where legally permitted and subject to our Terms and Conditions and AML/KYC requirements, you may request withdrawal of any remaining real-money balance (excluding bonus funds and funds linked to breaches of the Terms) after self-exclusion. Certain jurisdictions or risk factors may prevent withdrawal until further checks are completed.
• No reversal of self-exclusion: Once applied, self-exclusion cannot normally be shortened. Requests to review a long or lifetime exclusion (if ever allowed) will only be considered after a minimum period and require thorough assessment. In many cases, lifetime exclusion is irreversible.
• New accounts: Creating additional accounts during a self-exclusion period is strictly prohibited. If detected, such accounts will be closed, and any associated bonuses may be forfeited in accordance with our Terms and Conditions.

External self-exclusion and Australian context

In addition to our internal self-exclusion, we recommend that you consider:

• Australia - BetStop (National Self-Exclusion Register): BetStop (betstop.gov.au) is the Australian Government's national self-exclusion register for licensed online wagering providers. As an offshore casino, Asino Casino is not part of BetStop, but registering can help you block access to regulated Australian wagering services.
• Venue-based programs: Many Australian states and territories offer venue self-exclusion programs for land-based venues (pubs, clubs, casinos). Contact local gambling help services for details in your state.
• International registers: For play in other jurisdictions, consider:
  • UK - GamStop: National online self-exclusion register for UK-licensed operators (gamstop.co.uk).
  • Spain - RGIAJ: Registro General de Interdicciones de Acceso al Juego (national self-exclusion register) managed by the Dirección General de Ordenación del Juego.

Legal note: Asino Casino is licensed in Curaçao and not in Australia. External self-exclusion schemes operated in Australia or other countries apply only to operators registered with those schemes and do not automatically cover Asino Casino.

Support Resources

Professional, independent help is a critical part of reducing gambling-related harm. All services listed below operate separately from Asino Casino and offer confidential assistance. We strongly encourage you to combine our on-site tools with external counselling and support.

Local support for players in Australia

• National Gambling Helpline (Australia):
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week, 365 days a year
  • Languages: English; other languages available via the Translating and Interpreting Service (TIS National) on request.
  • Services: Telephone counselling, online chat, email support, and self-help resources for gamblers and affected others across all Australian states and territories.
• Gambling Help Online (Australia):
  • Website: gamblinghelponline.org.au
  • Online chat: 24/7 confidential counselling
  • Resources: Self-assessment tools, community forums, and information for family and friends.
• Lifeline Australia (mental health and crisis support):
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7 crisis support
  • Languages: English; interpreter services available.

Please note that these services are intended for people located in Australia and may verify your location. They operate independently from Hollycorn N.V., Libergos Limited, and Asino Casino.

International support organisations

Self-exclusion schemes by country

• United Kingdom - GamStop: Free national self-exclusion for all UK-licensed online gambling operators (gamstop.co.uk).
• Spain - RGIAJ: Registro General de Interdicciones de Acceso al Juego, Spain's national self-exclusion register, operated by the national gambling regulator.
• Australia - BetStop: The National Self-Exclusion Register for licensed online wagering services in Australia (betstop.gov.au); note that Asino Casino is not part of BetStop because it is an offshore casino.

Blocking software and app-level controls

• Gamban: Device-level blocking software that prevents access to many gambling websites and apps (gamban.com).
• BetBlocker: Free multi-platform application that allows you to block access to thousands of gambling websites and apps (betblocker.org).
• Parental and OS controls: Operating system and router-level controls (e.g., family safety features, DNS filters) can be used to restrict access to gambling content, especially to protect minors.

Support for families and affected others

• Gambling Help Online - For Family & Friends (Australia): Resources and forums specifically for people affected by someone else's gambling.
• Gam-Anon: International fellowship offering support groups for family members and friends of people with gambling problems (gam-anon.org).

Confidentiality: Services listed above generally operate on a confidential basis and are independent of Asino Casino, Hollycorn N.V., Antillephone N.V., and Libergos Limited. Your conversations with them are not shared with us. If you disclose serious risk of harm (such as self-harm), counsellors may have their own professional obligations under local law.

Help for Family

Gambling problems often affect partners, children, relatives, and friends. If someone close to you may have a gambling addiction, you deserve support and clear guidance.

How to talk to someone about their gambling

• Choose the right moment: Speak when both of you are calm and not in the middle of a gambling session or a financial crisis.
• Use non-judgmental language: Focus on specific behaviours and your feelings ("I feel worried when...") rather than accusations ("You always...").
• Listen actively: Allow the person to describe their perspective without interruption. Acknowledge their feelings, even if you disagree.
• Avoid enabling: Do not cover up debts, lie to others, or repeatedly bail them out financially, as this can prolong the problem.
• Set boundaries: Clearly explain what you can and cannot do (e.g., joint accounts, shared credit cards, or access to savings).
• Encourage professional help: Suggest contacting the services listed above or speaking with a GP or mental health professional.

Support resources for families

• Gambling Help Online (Australia): Offers information and online forums specifically for affected family and friends, including guidance on protecting finances and emotional wellbeing.
• Family and friends helplines: The National Gambling Helpline (1800 858 858) supports both gamblers and affected others.
• Gam-Anon: International support groups (face-to-face and online meetings) for people affected by another person's gambling (gam-anon.org).

Next recommended steps

1. Seek professional counselling: A psychologist, psychotherapist, or counsellor with experience in addiction can help you and your loved one manage the situation.
2. Protect your finances: Review joint accounts, set independent bank accounts where appropriate, limit access to savings, and seek financial counselling where available.
3. Consider legal and regulatory tools: In Australia, ask about venue self-exclusion schemes and BetStop for wagering, and discuss device blocking tools to reduce access to gambling sites.
4. Take care of yourself: Caring for someone with an addiction can be exhausting. Use support services for yourself, not only for the gambler.

Operator's Commitment

Asino Casino, via Asino Casino, is committed to promoting responsible gambling and complying with the requirements of its Curaçao license (8048/JAZ2019-015) and applicable consumer protection standards. While we are not licensed in Australia, we voluntarily apply responsible gaming measures comparable to those used in many regulated markets.

Internal risk monitoring and interventions

• Behavioural analysis: Our systems may monitor gameplay and transactional patterns for indicators of elevated risk, such as unusually long gaming sessions, rapidly increasing stakes, frequent deposit attempts, repeated declined deposits, or use of multiple payment methods or accounts.
• Automated alerts: When certain thresholds are met, internal alerts may be triggered to review the account. This may lead to in-game reminders about limits, prompts to take a break, or recommendations to adjust or create new limits.
• Manual review: In higher-risk cases, responsible gaming specialists may conduct a manual review of the account and history. This can result in more targeted interventions, including temporary restrictions.
• Protection of minors: We prohibit account creation and play by anyone under 18 years of age. Age verification and KYC checks may be performed using identity and payment documentation, in accordance with our AML/KYC obligations and Privacy Policy.

When we may proactively contact you

Subject to our Privacy Policy (asino.com/privacy-policy) and Terms and Conditions (asino.com/terms-and-conditions), we may contact you if risk patterns are detected, for example when:

• There is a significant and sudden increase in your deposits or losses.
• You are playing for extended periods without breaks.
• Your communications with support suggest distress linked to gambling.
• We suspect that you may be breaching self-exclusion or creating multiple accounts.

In such cases, we may:

• Send an in-account message, email, or on-site notification highlighting available responsible gaming tools.
• Recommend or apply temporary restrictions (such as time-outs or betting/ deposit limits) where appropriate and justified.
• Encourage you to seek professional help and provide links to support organisations.

Any intervention will be proportionate, consistent with our licensing framework in Curaçao, and mindful of your privacy rights. You can find further details in the Terms and Conditions and Privacy Policy on asino.com.

Updates

Responsible gaming standards, regulatory expectations, and internal policies evolve over time. For that reason, this page may be updated periodically to reflect:

• Changes in the tools and limits available on Asino Casino.
• Amendments to our Terms and Conditions, Privacy Policy, and internal procedures.
• Developments in Curaçao licensing rules or relevant regulatory guidance.
• New or updated support resources and self-exclusion schemes in Australia and internationally.

How we notify you of changes

• Website notifications: Significant updates may be highlighted through banners, pop-up messages, or notifications on asinobet-au.com.
• Email communication: For material changes that affect your rights or obligations, we may send information to the email address registered in your account.
• Terms and policies: Updates may also be reflected in our Terms and Conditions and Privacy Policy, which are accessible at all times on asino.com.

Last updated: 21 February 2026.

Contact & Feedback

If you have questions about responsible gaming or wish to request support, limits, time-outs, or self-exclusion for Asino Casino, please contact us using the channels below.

Responsible gaming contacts

• Website: https://asinobet-au.com (log in to access live chat and account tools).
• Live chat: 24/7 support via the on-site widget; please mention that your query relates to "Responsible Gaming" to be routed appropriately.
• Email: Please use the email address listed in the "Contact Us" section of asinobet-au.com and include "Responsible Gaming" in the subject line so that your request is directed to the responsible gaming team.
• Phone: At present, Asino Casino does not provide phone support. For immediate voice counselling related to gambling harm, please contact the Australian National Gambling Helpline on 1800 858 858 or another independent helpline listed above.

Online feedback and self-control request form

You may also submit a written request for limits, time-outs, or self-exclusion, or provide feedback on our responsible gaming measures, by using the contact/feedback form available on our website. A typical request should include:

• Your full name and date of birth (as registered on your account).
• Your registered email address and, if applicable, username.
• A clear description of your request (e.g., "set daily deposit limit to AUD 100", "apply 6-month self-exclusion").
• Any additional information that may help us process your request quickly and accurately.

Once we receive your request, we aim to review and act on it as soon as reasonably possible. In case of any delay or if you believe your request has not been implemented, please contact live chat for immediate assistance. For independent complaints related to licensing matters, you may also contact the Antillephone N.V. complaints service at [email protected], noting that this is a regulator/ADR contact, not internal casino support.

Reminder: Gambling involves risk and can result in financial loss. Only adults aged 18+ may use Asino Casino, and you should never gamble more than you can afford to lose. If gambling stops being fun, stop playing and seek help.